Membership Agreement
Last updated: 7 January 2026
1. Introduction
1.1 This Membership Agreement (the ‘Agreement’) is between you (a ‘Member’) and nsave Limited (‘nsave’, ‘us’, ‘we’).
1.2 We are a limited company registered in England and Wales under company number 14337994. Our registered office is at 124 City Road, London EC1V 2NX.
1.3 We are not regulated by theFinancial Conduct Authority.
1.4 We operate the www.nsave.comwebsite and the nsave mobile device application.
1.5 You can contact us via the nsave mobile device application, by emailing support@nsave.com, or by writing to us at nsave, 124 City Road, London, EC1V 2NX.
2. Definitions
We have listed below what we mean when we use certain words and phrases in this Agreement:
‘Account’ means an electronic money account provided to you by one of our Partners.
‘App’ means the nsave mobile device application you can use to access and service your Account(s).
‘AppTerms’ means the agreement you enter into to download and use the App.
‘FCA’ means the Financial Conduct Authority.
‘MemberServices’ means the services we provide to you as set out in this Agreement.
‘MembershipFee’ means the fee we charge you to be a Member.
‘Modules’ means extra sets of terms and conditions that cover services that are in addition to those set out in this Agreement. Once you enter into a Module, it is incorporated into and forms part of this Agreement.
‘Partner’ and ‘Partners’ means other businesses that we work with to provide you with particular services.
‘PartnerTerms’ means any agreement you sign up to with one of our Partners.
3. Important information
3.1 We operate the App. We may also provide other services that are not regulated by the FCA. Accounts (and payment cards relating to those accounts) are provided and issued by our Partners. Our Partners may also provide other services to you. Our Partners, and their services, can be regulated or unregulated. If our Partners provide you with a regulated service, this means that you may benefit from additional protections if something goes wrong.
4. About this Agreement
4.1 We agree to provide you with the Member Services. This Agreement sets out the terms which apply in relation to the Member Services.
4.2 By clicking on the ‘Accept’ button in the App, you agree to the terms set out in this Agreement, and you will be legally bound by the Agreement. If you do not agree with the terms set out in this Agreement, you should (a) not click on the ‘Accept’ button, and (b)remove the App from any device.
5. The app terms and other modules
5.1 We may also offer to provide other services to you, and if you want to use those services then your (and our) rights and obligations in relation to those services will be set out in this Agreement and any Modules.
5.2 We may add new services andModules at any time.
5.3 Each Module will set out how you will agree to enter into the Module and access the service it covers.
5.4 If we offer additional services, we can withdraw or change those services at any time before you agree to the Module that covers those services.
5.5 In the event that there is any inconsistency between the terms of this Agreement and any Module, thisAgreement will take precedence.
6. Partners and partner terms
6.1 To be a Member, you will need to open at least one Account with one of our Partners. You will need to agree to the Partner Terms which apply to each Account that you open.
6.2 You may need to provide additional information or meet additional requirements in order to open anAccount or access any other services from Partners.
6.3 Accounts and cards may be provided by different Partners who are regulated by different regulators.
6.4 Accounts are provided by Frost Money Ltd, a company incorporated in England and Wales (Company No: 12231881) with its registered office at Ground Floor, 15 Wellington Road, Eccles, Manchester, England, M300DR (‘Frost Money’). Frost Money is an Electronic Money Institution authorised by the Financial Conduct Authority (Firm Reference No: 1020783) for the issuing of electronic money. The terms of use for Accounts provided by Frost Money can be found here:www.nsave.com/terms/account/keel
7. Membership fee
7.1 Our Pricing page(www.nsave.com/pricing) sets out the Membership Fee.
7.2 You agree that we can take your Membership Fee from within the App every month. If there is not enough money to cover the Membership Fee, you agree that we can take the payment from an alternative Account. You may revoke this consent by closing your Account(s)and terminating this Agreement.
7.3 The Pricing page also sets out other charges which apply to transactions which you carry out through anAccount (and any card issued to you connected to an Account), and other account services, in accordance with Partner Terms.
8. Contact
8.1 You can contact us by emailingsupport@nsave.com or writing to us at nsave, 124 City Road, London, EC1V 2NX.Our Customer Support team is open between 9am and 5pm UK time, Monday to Friday(except for public holidays).
8.2 We will send notices to the email address that you have provided to us. It is your responsibility to ensure that you notify us of any changes to your email address. Any notice sent by us to the email address that you have provided is considered delivered at the time of sending.
9. Amendments to this Agreement
9.1 We may, at any time, make changes to this Agreement to reflect changes in relevant laws and regulatory requirements. We will try to notify you of any changes before they take effect, and we will give you the option to close your Accounts and membership.
9.2 If we need to make any other changes to this Agreement, or the Membership Fee, we will tell you at least one month in advance, and give you the option to close your Accounts and therefore cancel your membership before the change happens.
10. Ending your membership
10.1 You can end your membership at any time, and for any reason, by closing all of your Accounts. At that point, this Agreement will come to an end, except for the sections listed in section 10.4.
10.2 We have the right to terminate this Agreement and end your membership immediately if:
10.2.1There are insufficient funds in your Accounts when the Membership Fee is due, and you do not pay us the Membership Fee within 14 days of us asking you to do so.
10.2.2A Partner tells us that they are closing your Account.
10.2.3We enter into, or reasonably think that we might be about to enter into, any bankruptcy proceedings or a similar process.
10.2.4 You give us any false information.
10.2.5 We reasonably believe that you are using your Account, our services, or services provided by our Partners, in connection with illegal or criminal activity.
10.2.6 A law or regulation means that we are not allowed to continue to provide you with membership.
10.2.7 Your Account is dormant for at least 24 months. In this instance, we will send a closure notice to the email address that you have provided to us. If we do not receive a reply within two months (for Accounts opened on or after 28 April 2026, this period is extended to 90 days), we may close your Account and place any residual funds into a suspense account (except any funds received from nsave promotions or offers which may be clawed back).You have six years, from the date your Account is closed, to contact us and request the return of any residual funds.
10.2.8 You threaten, intimidate, abuse or act violently towards our staff.
10.3 We have the right to terminate this Agreement and end your membership for any other reason, as long as we give two months' advance notice (for Accounts opened on or after 28 April 2026, this period is extended to 90 days).
10.4 If we end your membership under section 10.2 or 10.3, our Partners will close your Accounts (if this has not been done already).
10.5 We have the right to charge you a discretionary administration fee in the event that your membership is terminated and your Account(s) and cards are closed either by you or by us.
10.6 Sections 11 (Use of PersonalInformation), 13 (Governing Law), 14 (Liability), and 15 (Rights of ThirdParties) will continue to apply after the end of this Agreement.
11. Use of personal information
11.1 We will only use your personal information as set out in our Privacy Policy (www.nsave.com/privacy), which you should read.
12. Transfer
12.1 You may not assign or transfer any of your rights or obligations under this Agreement (for instance, by transferring your membership to another person).
12.2 We may at any time assign or transfer our rights and obligations under this Agreement to another person, and if we do so we will tell you in advance.
13. Governing law
13.1 This Agreement, and its subject matter and formation, are governed by English law. You agree that the courts of England and Wales will have exclusive jurisdiction, except that if the address we hold for you is inNorthern Ireland you may also bring court proceedings there, and if the address we hold for you is in Scotland, you may also bring court proceedings there.
14. Liability
14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
14.2 We will be responsible for losses that you suffer which are caused by us breaching the terms of thisAgreement, unless the loss is unforeseeable (i.e., it was not obvious that such loss would happen, and we did not have any expectation of the loss happening),caused by an event outside of our control, or something that you could have avoided by taking reasonable action.
14.3 Save as set out in section14.2, we have no liability to you for any financial loss including but not limited to charges, transaction costs, foreign exchange, loss of opportunity, loss of business, business interruption, etc.
14.4 We are not liable to you for any services provided to you by any other person (including a Partner),including when those services are accessible via the App or any other platform provided by us. You should refer to the terms which apply to the services provided to you by our Partners for more information.
14.5 If any part of this Agreement is found to be invalid, unlawful or unenforceable, such part will be separable from the remaining terms, which shall continue to be valid and enforceable.
15. Rights of third parties
15.1 This Agreement is between you and us, and no other party can enforce it.
15.2 Any delay by us in enforcing this Agreement does not constitute a waiver (for example, if we do not immediately take action for non-payment of the Membership Fee, this does not mean that we waive our right to do so in the future).
16. Complaints
16.1 If you are unhappy with our products and services, you may make a complaint by emailingcomplaints@nsave.com. Please set out your complaint in detail and attach any supporting documentation.
16.2 We will acknowledge your complaint within 3 business days and will endeavour to provide a final written response within 15 business days.
16.3 If you are dissatisfied with our response, you may complain directly to Frost Money Ltd at: complaints@frost.app
16.4 Alternatively, you have the right to escalate your complaint to the Financial Ombudsman Service (telephone+44 (0)800 023 4567 or email complaint.info@financial-ombudsman.org.uk). For further information, please see the Ombudsman’s consumer leaflet here: www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet
