App Terms & Conditions
Last updated: 7 January 2026
1. Introduction
1.1 These App Terms are issued by nsave Limited (‘nsave’, ‘us’, ‘we’) and apply to Members who have accepted these App Terms by downloading and using the nsave mobile device app.
1.2 These App Terms are incorporated into and form part of the Membership Agreement. You should therefore read these App Terms together with our Membership Agreement (and any other documents mentioned in that agreement). Unless otherwise noted, any terms which are defined in the Membership Agreement have the same meaning in these App Terms. If there is any inconsistency between the Membership Agreement and these App Terms, the Membership Agreement takes precedence.
1.3 These App Terms will apply until (a) you no longer have an open Account, or (b) you have removed the App from all of your devices (whichever is the later). However, section 2 (About the App), section 7 (Acceptable use), and section 9 (Limitations) will continue to apply.
2. About the App
2.1 To access services provided by nsave (as set out in the Membership Agreement, and any terms and conditions relating to particular services) you will need to download the App.
2.2 The App is intended for, and may only be used by, individuals aged 18 years or more, who have full legal capacity, and who have at least one open Account.
2.3 We grant you a non-exclusive, royalty free licence to use the App and any updates or supplements to it. This licence is personal to you, and you may not sub-licence, or transfer the App to another person (permanently or temporarily, in whole or in part). If you sell or transfer the device on which the App is installed, you must remove the App from the device.
2.4 The contents, features and functionalities of the App (including but not limited to text, graphics, user interface, visual interface, photographs, videos, databases, trademarks and logos) are the property of nsave (or its licensors) and may be viewed and used only for your personal, non-commercial use.
2.5 Your access to the App and the information contained therein does not in any way convey or transfer any right in or to the intellectual property rights of nsave (or any licensor) in respect of data or information displayed or accessible from the App or in any of the trademarks, copyright, designs, patents, domain names, know-how, confidential information, trade secrets or any other intellectual property rights which may vest in nsave (or its licensor).
2.6 No part of the App may be reproduced, distributed, published, linked or delivered to any other party for any purpose. In no event shall any person acquire title to any software or App material by downloading it, or otherwise copying it, from the App.
2.7 Though we take all reasonable care to ensure the correctness and accuracy of the information presented on the App, we do not warrant the adequacy, accuracy, reliability or completeness of the information contained therein and expressly disclaim liability for errors or omissions. You are responsible for evaluating the reliability and completeness of any information or content available on the App.
3. Additional terms
3.1 As well as the Membership Agreement, which applies to all Members, there are other terms which may apply to services which may be accessed through the App. Additional terms and conditions relating to services provided by us are appended to the Membership Agreement as ‘Modules’.
3.2 To use the App, and any other services provided by nsave, you will need to open at least one Account with one of our Partners. You will need to agree to the terms and conditions which apply to each Account that you open, and you may need to provide additional information or meet additional requirements in order to open an Account or access any other Partner Services.
4. Devices and updating
4.1 From time to time we will automatically update the App to improve performance, enhance functionality, reflect changes to mobile operating systems or address security issues. We may also ask you to update the App for those reasons. If you choose not to install any update to the App, or if you opt out of automatic updates, you may not be able to continue to use the App.
4.2 If you download the App onto a device which is not owned by you, you must have the owner's permission to do so. You will remain responsible for complying with these App Terms.
5. Charges
5.1 There is no separate charge for our provision of the App. However, in order to access the services provided through the App you will be required to pay the Membership Fee, as set out in the Membership Agreement, as well as any other fees and charges which apply to additional services provided by us or our Partners (including but not limited to our Partners' provision of Accounts).
6. Variation
6.1 We may change these App Terms to reflect changes in law, regulation or best practice, or to deal with any additional features that we introduce to the App. We will give you 30 days' notice of any change by notifying you within the App, and/or notifying you by email in accordance with the Membership Agreement. If you do not accept the notified change, you will not be permitted to continue to use the App.
7. Acceptable use
7.1 You must not:
7.1.1 use the App in an unlawful manner or for an unlawful purpose, or in any manner inconsistent with these App Terms (or any other terms between us and you);
7.1.2 misuse the App or interfere with other users of the App by knowingly introducing or sending viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
7.1.3 attack the App via a denial-of-service attack or a distributed denial-of-service attack or any similar attack;
7.1.4 attempt to gain unauthorised access to the App or the server or data centre on which the App is stored or any server, cloud, computer or database connected to the App;
7.1.5 use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
7.1.6 collect or harvest any information or data from our systems or attempt to decipher any transmissions to or from the servers running any service relating to the App.
7.2 If any of your actions relating to the App (including but not limited to those set out at 7.1 above) are contrary to applicable law, we will report any such action to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of a breach of 7.1 above, your right to use the App will cease immediately.
7.3 You undertake to ensure that all information, documentation, data and material provided or transmitted via the App or through any software, services, features or facilities on the App will be accurate, truthful and current, and that you will be solely responsible for the content of such information, documentation, data and material.
8. Security
8.1 If you have chosen or been provided with a username, password, or other security details in order to access the App, you are responsible for the safeguarding and confidentiality of those security details.
8.2 You must tell us as soon as possible if you think someone else might know your security details or otherwise have access to the App on your device (including if your device or your security details are lost or stolen). If you do not notify us, we will be entitled to assume that any person accessing the App using your security details is you.
8.3 We may disable any security details if we reasonably believe that you have failed to comply with any of the provisions of the Membership Agreement, these App Terms, or if a Partner suspects, at its sole discretion, that you have breached any of the account terms and conditions issued by that Partner.
9. Limitations
9.1 The App is provided for the purposes of accessing services provided by nsave and its Partners only. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
9.2 The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.
9.3 We recommend that you back up any content or data which you use in connection with the App. We will not be liable for any loss of data arising from or impacting your use of the App.
9.4 You expressly agree that the use of the App is at your sole risk. To the extent permitted under applicable law, any and all warranty for the App is excluded. We provide the App ‘as is’ and ‘as available’ without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose and of uninterrupted and/or error-free availability and/or accessibility of services.
9.5 To the maximum extent permissible by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your telephone, computer equipment, computer programs, data or other proprietary material due to your use of the App or due to your downloading of any material posted on it, or on any website or application linked to it.
9.6 We endeavour to ensure, but cannot guarantee, unrestricted use and availability of the App. You acknowledge that access to the App (and the services which are provided through the App) may be temporarily restricted for technical reasons (e.g., malfunctions, maintenance) or for reasons beyond our control (e.g., force majeure, third-party fault, etc.).
9.7 Links provided in the App may be directed to third-party websites or applications, which are not owned nor controlled by nsave. Access to these third-party websites or applications is at your own risk and responsibility, and may be subject to the terms and conditions and privacy policies of the relevant third-party providers.
10. Privacy and cookies
10.1 As noted in the Membership Agreement, we use your personal information as set out in our Privacy Policy (www.nsave.com/privacy), which you should read. Our Cookie Policy (www.nsave.com/terms/cookie) sets out information about the cookies used by the App, and forms part of these App Terms.
